You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. If asked, unlock your iOS or iPadOS device using your passcode.
  4. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.

  5. On your PC, select the Start  button and then select Photos to open the Photos app.

  6. Select Import > From a USB device, then follow the instructions. You can pick the items you want to import and select where to save them. Allow a few moments for detection and transfer.

Make sure the photos you want to import are actually on the device rather than in the cloud.